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Employment - Communications Center

Public Safety Telecommunicator Training

Per Florida Statute 401.465, beginning October 1, 2012, all Public Safety Telecommunicators in Florida will need to be certified.  The certification process includes a 280 hour state approved training program followed by a state examination.  The training program and examination must be completed within one year of employment.  

As part of the training program, the Complaint Writer Academy is three weeks of classroom training, followed by structured on-the-job training.   Even after the certified training program is completed, daily evaluations will be written by an instructor for three to four months until a solo work status is achieved.

Once trained and able to work as a Complaint Writer in a solo capacity, the Complaint Writer will be assigned to complete training on the teletype and police service channels. During each training assignment, daily evaluations will be written by an instructor for up to four weeks until a solo work status is achieved.

Lastly the Complaint Writer will be assigned to receive dispatch training. The Dispatch Academy is two weeks of classroom training, followed by structured on-the-job training. Daily evaluations will be written by an instructor for four to five months until a solo work status is achieved.