The Emergency Communications Division is under the command of Division Manager Jacqi Yeager. The Communications Center is a citizen's first point of contact when calling the police department.
The division is responsible for the following:
- Courteous, competent service when speaking with the citizens of our community
- All calls for police service within the City limits
- Dispatching 911 responders to citizen calls for police service
- Transferring calls that are not police related to the responsible agencies as needed
The Emergency Communications Division also houses the:
- Telephone Reporting Unit (TRU) which handles late reported non-emergency calls for service over the telephone as well as on-line reports sent via the internet. This Unit is manned by civilians and light duty Officers. This Unit handled an average of 10.7% of the total calls processed by the Department in 2013.
- Training Unit - Employees are trained in-house by qualified instructors along with receiving “On-the-Job Training” with a Communications Training Officer in a structured program.
- NCIC / FCIC Teletype Operators - Operators query the National Crime Information Center (NCIC) and the Florida Crime Information Center (FCIC) for driver license checks, warrant checks, entering runaways and missing persons as well as checking stolen vehicles just to mention some of the many options available by using the eAgent program.
In 2013, the Emergency Communications Center received 393,456 calls, of which 246,241 were non-emergency calls;74,568 were emergency or 911 calls; and 72,647 calls were received on the internal administrative lines.
Communications Non-Emergency - 727-893-7780
Emergency - 911